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Intern (m/f/d) Dunning/ Claims/ Recovery (Fixed-term for 12 months)

Reminding/Damage/Utilization

Köln, DE

As Toyota Kreditbank, the financial services provider of a leading global mobility group, we have been pursuing our mission of “mobility for all” for over 35 years. At our company, people don't just move numbers - they develop ideas, take responsibility, and create solutions that deliver real added value.

Our strong customer focus, modern finance and leasing products, and commitment to continuous improvement (Kaizen) shape our work and regularly earn us the award for Best Car Bank.

Apply now and start your success story at Toyota Kreditbank.

Your Tasks:

  • Processing claims involving total loss or theft to minimize losses while safeguarding the customer’s interests, as well as managing and settling claims between Toyota Kreditbank, the insurer, the dealership, the customer, and the attorneys, including the sale of residual values in accordance with appraisals
  • Issuing and monitoring security orders, as well as assessing and deciding on the waiver of security
  • Corresponding with and deciding on payment deferrals, extensions of due dates, and the return of vehicles
  • Advising and assisting customers with outstanding receivables to develop targeted and timely solutions
  • Commissioning freight forwarders for vehicle transport and expert organizations to prepare vehicle appraisals, including monitoring deadlines and informing customers, dealers, and attorneys of the results of the expert appraisals.
  • Providing vehicle data to external marketing platforms after verifying all necessary records and documents

Your Profile:

  • Ideally, a successfully completed commercial apprenticeship, preferably in the automotive industry or in the leasing and financing sector
  • Knowledge of the banking and insurance industries
  • Knowledge of the leasing and/or financing sector
  • Independence and the ability to address issues confidently and in a manner appropriate to the audience
  • Willingness to work on-site (in the office)
  • Fluent written and spoken German

What we offer:

Wir bieten Ihnen:

We offer you a progressive workplace with challenging, varied tasks in a dynamic environment and a pleasant working atmosphere. Flexible working hours and targeted training are part of the package as well as an attractive remuneration.Through our cooperation partner Urban Sports Club you can take advantage of various fitness offers at reduced conditions. Two canteens are available for your subsidized lunch. We work in a hybrid way, so that some home office days are possible.

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