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Expert (m/f/d) Dunning/ Claims/ Recovery Fix-term for 24 month (Personal Leasing)

Are you looking for a new challenge? Would you like to take on responsibility and develop yourself further? Then join us and drive the change!

At Toyota, we know that nothing is impossible. This is not only true for Toyota as a mobility brand, but also for us: Toyota Kreditbank GmbH (TKG). As the bank of one of the world's largest automobile manufacturers, we have been operating successfully in the German market for over 35 years - and are continuing to grow.

Toyota's mission for the future, "Mobility for All," is to give as many people as possible access to mobility. That is why our shareholder is expanding its existing business model to include relevant solutions that deliver added value to society. This idea is also reflected in our innovative financial products and customer-focused services, which regularly earn us the Best Autobank award. Together we can strive for innovation and redefine the boundaries of what is possible without losing sight of our roots.

Your Tasks:

 

  • Advice and support for customers with payment-disrupted contracts or with special issues (destruction of the vehicle, death, etc.).
  • Processing and settlement of total losses and theft claims between Toyota Kreditbank, insurer, car dealership, customer and lawyers.
  • Decision on the sale of vehicle residual values and settlement of contracts with legal examination of GAP claims.
  • Examination of GAP claims, their calculation and settlement, the deduction of amounts not eligible for GAP and the legal review of the insurance settlement.
  • Assessment and decision on substitute collateral, waiver of collateral and credit assessment of debtors.
  • Correspondence, negotiation and decision on qualified deferrals, postponements of due dates, refinancing, debt assumption, surrender of vehicles and terminations.
  • Monitoring of qualified reminders.
  • Independent correspondence and negotiation with contractual partners, dealers and lawyers.
  • Preparation of administrative processes in connection with vehicle sales, e.g. control of incoming payments, transportation.

Your Profile:

 

  • Completed commercial training, preferably in a motor trade company
  • Several years of practical professional experience in the banking or insurance industry, especially in the area of financing and leasing
  • Basic legal knowledge, especially in insurance law and extrajudicial dunning procedures
  • Problem-solving skills and analytical thinking
  • Willingness to make decisions and negotiating skills
  • Very good communication skills and friendly manner
  • Good self-organization and independent working style

What we offer:

Wir bieten Ihnen:

We offer you a progressive workplace with challenging, varied tasks in a dynamic environment and a pleasant working atmosphere. Flexible working hours and targeted training are part of the package as well as an attractive remuneration and a company pension. We also offer a vehicle leasing programme in which you and up to two relatives can participate. Through our cooperation partner Urban Sports Club you can take advantage of various fitness offers at reduced conditions. Two canteens are available for your subsidized lunch.

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