Expert (m/f/d) Dunning/ Claims/ Recovery (Temporary replacement due to illness max. 18 month)
Reminding/Damage/Utilization
Köln, DE
Your Tasks:
- Advice and support for customers with payment-disrupted contracts or with special issues (destruction of the vehicle, death, etc.).
- Processing and settlement of total losses and theft claims between Toyota Kreditbank, insurer, car dealership, customer and lawyers.
- Decision on the sale of vehicle residual values and settlement of contracts with legal examination of GAP claims.
- Examination of GAP claims, their calculation and settlement, the deduction of amounts not eligible for GAP and the legal review of the insurance settlement.
- Assessment and decision on substitute collateral, waiver of collateral and credit assessment of debtors.
- Correspondence, negotiation and decision on qualified deferrals, postponements of due dates, refinancing, debt assumption, surrender of vehicles and terminations.
- Monitoring of qualified reminders.
- Independent correspondence and negotiation with contractual partners, dealers and lawyers.
- Preparation of administrative processes in connection with vehicle sales, e.g. control of incoming payments, transportation.
Your Profile:
- Completed commercial training, preferably in a motor trade company
- Several years of practical professional experience in the banking or insurance industry, especially in the area of financing and leasing
- Basic legal knowledge, especially in insurance law and extrajudicial dunning procedures
- Problem-solving skills and analytical thinking
- Willingness to make decisions and negotiating skills
- Very good communication skills and friendly manner
- Good self-organization and independent working style