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Expert (m/f/d) Contract Management and Customer Support (limited to 24 months)

Are you looking for a new challenge? Would you like to take on responsibility and develop yourself further? Then join us and drive the change!

At Toyota, we know that nothing is impossible. This is not only true for Toyota as a mobility brand, but also for us: Toyota Kreditbank GmbH (TKG). As the bank of one of the world's largest automobile manufacturers, we have been operating successfully in the German market for over 35 years - and are continuing to grow.

Toyota's mission for the future, "Mobility for All," is to give as many people as possible access to mobility. That is why our shareholder is expanding its existing business model to include relevant solutions that deliver added value to society. This idea is also reflected in our innovative financial products and customer-focused services, which regularly earn us the Best Autobank award. Together we can strive for innovation and redefine the boundaries of what is possible without losing sight of our roots.

Your Tasks:

  • Processing of telephone and written enquiries (including early redemptions, address changes, damage releases, vehicle exchanges, transfers and rescheduling of due dates) from dealers and customers during the term of the leasing and loan agreements
  • Qualified and competent contact person for all specialised questions from dealers and customers during the term of their leasing and loan agreements
  • Providing telephone advice and support to dealers and customers in compliance with the service level target and in accordance with the bank's internal guidelines and work instructions to ensure compliance with all relevant legal and statutory requirements
  • Coordination and processing of postal, fax, e-mail and extranet orders from our dealers and customers in compliance with the targets for mail processing 
  • Processing overdue leasing returns with the aim of returning the vehicles as quickly as possible and settling the contracts 
  • Preparation of recommendations and solutions for fee waivers and cancellations of business transactions as well as coordination with interfaces/other departments

Your Profile:

  • Successfully completed commercial training (e.g., office communication clerk, industrial clerk, wholesale and foreign trade clerk, legal assistant) or a comparable qualification
  • At least 1-2 years of professional experience
  • Commercial knowledge and ideally experience in credit and leasing business
  • Strong communication skills and confident telephone manner, as well as enjoyment in dealing with dealers
  • Strong service orientation and solution-oriented approach
  • Good IT skills
  • Teamwork and flexibility
  • Independence and reliability

What we offer:

Wir bieten Ihnen:

We offer you a progressive workplace with challenging, varied tasks in a dynamic environment and a pleasant working atmosphere. Flexible working hours and targeted training are part of the package as well as an attractive remuneration and a company pension. We also offer a vehicle leasing programme in which you and up to two relatives can participate. Through our cooperation partner Urban Sports Club you can take advantage of various fitness offers at reduced conditions. Two canteens are available for your subsidized lunch.

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