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Expert (m/f/d) Contract Management temporary for 24 months (parental leave replacement)

Customer Service

Köln, DE

Are you looking for a new challenge? Would you like to take on responsibility and develop yourself further? Then join us and drive the change!

At Toyota, we know that nothing is impossible. This is not only true for Toyota as a mobility brand, but also for us: Toyota Kreditbank GmbH (TKG). As the bank of one of the world's largest automobile manufacturers, we have been operating successfully in the German market for over 35 years - and are continuing to grow.

Toyota's mission for the future, "Mobility for All," is to give as many people as possible access to mobility. That is why our shareholder is expanding its existing business model to include relevant solutions that deliver added value to society. This idea is also reflected in our innovative financial products and customer-focused services, which regularly earn us the Best Autobank award. Together we can strive for innovation and redefine the boundaries of what is possible without losing sight of our roots.

Your Tasks:

 

  • Providing telephone advice and support to customers and dealers in accordance with service levels and internal guidelines
  • Processing a wide range of business transactions during the contract period (e.g., redemptions, address changes, damage approvals)
  • Coordinating and processing incoming orders by mail, email, fax, and extranet
  • Processing overdue lease returns for timely contract settlement
  • Maintaining and processing control lists (e.g., incoming payments, outstanding residual values, credit checks)
  • Preparation of decision templates for higher levels of authority (e.g., fee waivers, cancellations)
  • Coordination with internal interfaces and support for related departments
  • Support for projects and process optimization
  • Ensuring service-oriented communication to increase customer satisfaction

Your Profile:

 

  • Completed commercial training
  • Good knowledge of the credit and leasing business
  • Strong communication skills and confident, service-oriented telephone manner
  • Strong customer and solution orientation
  • Friendly manner and excellent team spirit
  • Resilience, flexibility, and reliability
  • Confident use of common IT applications
  • High degree of initiative and sense of responsibility
  • Fluent German language skills

What we offer:

Wir bieten Ihnen:

We offer you a progressive workplace with challenging, varied tasks in a dynamic environment and a pleasant working atmosphere. Flexible working hours and targeted training are part of the package as well as an attractive remuneration and a company pension. We also offer a vehicle leasing programme in which you and up to two relatives can participate. Through our cooperation partner Urban Sports Club you can take advantage of various fitness offers at reduced conditions. Two canteens are available for your subsidized lunch.

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