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Expert (m/f/d) CRM Tools & Projects

Are you looking for a new challenge? Would you like to take on responsibility and develop yourself further? Then join us and drive the change!

At Toyota, we know that nothing is impossible. This is not only true for Toyota as a mobility brand, but also for us: Toyota Kreditbank GmbH (TKG). As the bank of one of the world's largest automobile manufacturers, we have been operating successfully in the German market for over 35 years - and are continuing to grow.

Toyota's mission for the future, "Mobility for All," is to give as many people as possible access to mobility. That is why our shareholder is expanding its existing business model to include relevant solutions that deliver added value to society. This idea is also reflected in our innovative financial products and customer-focused services, which regularly earn us the Best Autobank award. Together we can strive for innovation and redefine the boundaries of what is possible without losing sight of our roots.

Your Tasks:

  • Further development and support of digital CRM tools and implementation of agile projects 
  • Expansion of the technical CRM processes between the Toyota systems, creation of user stories, testing and coordination of interfaces 
  • Expansion of new technically supported CRM options (Catch, Lead Follow Up, Messenger Services, Chat, Marketing Automation with AI) 
  • Implementation of white label projects for dealer and customer loyalty 
  • Coordination for the topics of customer data, lead governance and consent / advertising consent at national and European level
  • Checking processes/systems with regard to changes in data protection requirements in coordination with the data protection officers
  • Integration of the Toyota customer portal into the CRM processes 
  • Advising Toyota and Lexus dealers and the sales force 
  • Creating presentations and independently presenting the content to the sales force, dealers, Toyota Germany and at local and European management meetings
  • Support in other projects in the Business Development & Digital Team
  • Creating business cases and project proposals
  • Maintenance and control of budgets, as well as KPIs and success control

Your Profile:

  • Successfully completed studies in business administration (BWL) or business informatics
  • Ideally experience in the financial services sector / automotive bank
  • At least 2-3 years of practical professional experience in the implementation and management of projects, ideally in the area of CRM
  • Sound understanding of IT systems and processes as well as confident handling of MS Office
  • Experience in working according to SCRUM
  • Understanding of data protection requirements
  • Fluency in German (at least C1) and very good written and spoken English skills
  • Analytical thinking and solution-oriented work
  • Ability to work in a team and strong communication skills
  • Independent and autonomous way of working

What we offer:

Wir bieten Ihnen:

We offer you a progressive workplace with challenging, varied tasks in a dynamic environment and a pleasant working atmosphere. Flexible working hours and targeted training are part of the package as well as an attractive remuneration and a company pension. We also offer a vehicle leasing programme in which you and up to two relatives can participate. Through our cooperation partner Urban Sports Club you can take advantage of various fitness offers at reduced conditions. Two canteens are available for your subsidized lunch.

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