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Analyst (m/f/d) IT Service Desk

Are you looking for a new challenge? Would you like to take on responsibility and develop yourself further? Then join us and drive the change!

At Toyota, we know that nothing is impossible. This is not only true for Toyota as a mobility brand, but also for us: Toyota Kreditbank GmbH (TKG). As the bank of one of the world's largest automobile manufacturers, we have been operating successfully in the German market for over 35 years - and are continuing to grow.

Toyota's mission for the future, "Mobility for All," is to give as many people as possible access to mobility. That is why our shareholder is expanding its existing business model to include relevant solutions that deliver added value to society. This idea is also reflected in our innovative financial products and customer-focused services, which regularly earn us the Best Autobank award. Together we can strive for innovation and redefine the boundaries of what is possible without losing sight of our roots.

Your Tasks:

 

  • Processing incoming fault reports and requests via the service desk tool used. This includes: monitoring, documenting problem solutions as well as prioritizing, classifying and, if necessary, escalating incoming reports to the head of the IT Service Desk.
  • Providing 1st level support for Toyota Kreditbank users in the office and in the field in coordination with the IT Service Desk colleagues and the downstream back office groups. This includes telephone support, remote analysis using suitable tools and on-site support at the user's workstation.
  • Forwarding fault reports as 2nd and 3rd level support to colleagues in the back office areas of IT or external service providers if the faults cannot be resolved in 1st level support (problem and change management).
  • Carrying out IT system user administration for directory services, databases and selected applications such as TOBIAS, the extranet, Jira and Confluence and the VoIP telephone system, as well as creating users, assigning users to groups, assigning and resetting passwords, assigning rights. 
  • Coordinating and dividing up the work to be done in the IT Service Desk with colleagues, with the aim of achieving as even a workload as possible for employees and adhering to the service levels agreed with the specialist departments.
  • Development and permanent maintenance of the knowledge database in the IT Service Desk tool by constantly documenting all solutions in the corresponding area of the tool and then publishing and sharing them with the other Service Desk employees.
  • Collaborating with IT Service Desk colleagues and the Head of IT Service Desk to continuously improve the quality of the IT Service Desk and the existing Service Desk processes

Your Profile:

 

  • Successfully completed IT specialist training, e.g. as an IT specialist for system integration or IT clerk or a similar qualification
  • At least 2 years of professional experience in IT user support
  • Experience in using current tools and technologies for monitoring, reporting and troubleshooting
  • Good knowledge of Microsoft standard and Office applications, M365 and standard VoIP, unified communications and contact center solutions
  • Very communicative and open-minded
  • A high degree of reliability and a sense of responsibility
  • Strong service and solution orientation 
  • Very good German and good written and spoken English skills 

What we offer:

Wir bieten Ihnen:

We offer you a progressive workplace with challenging, varied tasks in a dynamic environment and a pleasant working atmosphere. Flexible working hours and targeted training are part of the package as well as an attractive remuneration and a company pension. We also offer a vehicle leasing programme in which you and up to two relatives can participate. Through our cooperation partner Urban Sports Club you can take advantage of various fitness offers at reduced conditions. Two canteens are available for your subsidized lunch.

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