Intern (m/f/d) Customer Experience (limited to 6 months)

Your tasks:

• Support customer journey development and optimization across mobility services and European markets
• Assist in identifying and structuring customer needs, pain points and improvement opportunities analysis and documentation
• Customer research support through interviews, surveys and feedback evaluation
• Support voice of customer insight generation and recommendation development
• CRM initiative support and customer communication coordination
• Presentation preparation, workshop facilitation and cross-market project support

Your profile:

• Bachelor’s or Master’s studies in Business, Marketing, Customer Experience, Communications or a related field
• Analytical capabilities for qualitative and quantitative insight generation
• Organizational skills combined with a structured and reliable working style
• Interest in customer experience, customer centricity and service design methodologies
• Microsoft Office proficiency with strong PowerPoint and Excel skills
• Excellent written and spoken English skills